Virtual evaluation
The virtual front door. A surgical wound specialist assesses live with you, your family, or your nursing team.
- Direct Wound Care™ · start online
- CWS Virtual Surgical Access · live video
Contact · Refer a patient
Request an evaluation.
Or send a referral.
The fastest path is virtual: a surgical wound specialist reviews photos, history, and imaging, usually within days. Referrals are triaged within one business day; urgent cases scheduled within the week.
What happens after you send it
Four steps. Fully closed loop.
A referral enters a coordinated workflow with a named clinical coordinator. Here’s the actual path from your message to a follow-up note in your chart.
-
1
Refer
Phone, fax, email, EMR-direct, or a virtual evaluation. Send whatever documentation you already have; a photo and a sentence is enough to start.
-
2
Triage
Triaged within one business day by a clinical coordinator. Urgent cases scheduled within 7 days for evaluation, virtually or in person.
-
3
Care
Evaluation first: bedside, in-office, or virtual. Intervention at the ambulatory surgical center only when clinically appropriate.
-
4
Return
Structured encounter note returned to the referring provider. The patient transitions back to their medical place of service with a documented plan.
How to reach us
Pick the channel that fits your workflow.
All of them reach the same coordinator. The virtual evaluation is featured first because it’s usually the fastest answer.
Clinic phone line
Voice referrals, scheduling questions, insurance verification. Best for first-time partners and patients.
- Direct line: 202.861.2971
- Mon–Fri · 10a–5p ET
Surgical intake
For evaluated cases headed to the surgical center; routes directly to the Capital Surgical Center coordinator.
- Direct line: 202.861.8040
- Mon–Fri · 9a–5p ET
Email referral
Attach a photo, PDF, or just a note. We reply within one business day with a scheduling confirmation.
- info@cwswounds.com
- Reply workflow that follows HIPAA privacy practices
Referring FAQ
Common questions from patients, PCPs, FQHCs, and SNFs.
Everything a patient or referring provider needs to know before starting.
01 How do I request an evaluation or submit a referral?
The fastest path is to call the clinic at 202.861.2971 or surgical intake at 202.861.8040. You can also email info@cwswounds.com, or start online from the Direct Wound Care™ page.
02 How quickly will the patient be seen?
Most urgent wound referrals are evaluated the same week, and virtual evaluations often happen within days. Non-urgent referrals typically within ten business days.
03 What insurance plans do you accept?
Medicare (Part B and the ASC benefit), Medicaid across DC, MD, and VA, and most major commercial plans, including Aetna, UnitedHealthcare, Cigna, CareFirst BlueCross BlueShield, Humana, and Tricare. Please call 202.861.2971 to verify coverage for a specific patient and plan.
04 Can a virtual consultation lead straight to surgery?
Yes. After the virtual consultation, a surgical wound care nurse validates the wound in person. When surgery is clinically appropriate, we arrange transportation to the surgical center so the patient can move straight to care without a long wait.
05 Will I receive clinical updates?
Yes. A structured encounter note is returned to the referring PCP, FQHC care team, or SNF clinician after every visit, closing the loop back to the patient’s medical place of service.
06 Do you see patients at their facility?
Yes. Bedside rounds are available at skilled nursing, long-term care, and home-health settings across the DC metro. See For Providers for details.
07 Does surgery require a hospital admission?
For eligible procedures, no. When intervention is clinically appropriate, it happens at Capital Surgical Center (Suite 802), our ambulatory surgical center, with same-day recovery when appropriate.
08 Do you accept complex cases?
Yes. Calciphylaxis, necrotizing soft-tissue wounds, failed surgical closures, and diabetic osteomyelitis all fit the evaluation-first model. See Conditions We Treat.
Start today
Ready when you are.
A photo and a sentence is enough. We’ll take it from there.